AI Support Agent Handling Overflow

A screen recording of an AI support agent answering repetitive customer questions in real time, with a confidence threshold that escalates anything ambiguous to a human.

What you're seeing

An inbound enquiry hits the queue, the agent retrieves the right policy snippet, drafts a reply grounded in the source document, and either sends or hands off depending on confidence.

Stack

Grounded RAG over policy and FAQ documents, with a human-in-the-loop escalation rule.

Time it removes

Removes around 60 to 70 percent of tier-one volume from human agents during peak windows.