Optimus Consulting: AI strategy and business transformation for UK service SMEs

Your team isn't slow. Your systems are. We help customer service businesses understand where AI actually fits and where it doesn't. Our AI Visibility Audit gives you clarity.

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Credentials and recognition

Founded by Chris Latham. Over 25 years in motor claims and insurance operations. Completed the Oxford Artificial Intelligence Programme (Said Business School, University of Oxford, 2025). Member of the British Computer Society. ICO registered (ZB883931). Companies House registration 13718490.

AI strategy and business transformation consulting for UK service SMEs

Optimus Consulting is a UK AI and business transformation consultancy for customer service SMEs, founded by Chris Latham. Over 25 years in motor claims and insurance operations, and completed the Oxford Artificial Intelligence Programme (2025).

We turn AI hype into practical results. Our SOS Framework (Strategy, Operations, Service), 5 Pillars of AI, and 3 Step AI Audit are built for how UK service businesses actually win work.

AI Knowledge Hub

Plain-English answers to the AI questions UK service SMEs are actually asking.

Ready to find out where AI fits in your business?

Book a free discovery call. 30 minutes. No pitch. No jargon. You leave with a practical next step. Book your call.

Oxford Artificial Intelligence Programme

Completed, Said Business School, University of Oxford (2025). View certificate (PDF).

Get in Touch

Tell us where the work piles up and where the errors creep in. We will reply within one working day with a practical next step. Email [email protected] or call +44 7970 854854.